What is handset insurance?

Please be informed that this kind of insurance is only available for postpaid customers.

This service provides you a protection against random impairment (included flooding), injury and theft, so that in these cases your phone can be repaired or replaced.

The handset insurance can be requested during a new subscription process or a contract renewal, and also within a 60 days period after any of these.

The service can be ordered for any kind of phone (except mobile internet sticks), which was purchased from Vodafone Hungary.

For more information, click here or here.

What will my first invoice contain?

As the monthly fee and the selected options are always charged in advance, in the „Monthly fees" („Havidíjak") section of the first invoice you will find:

From these items we will credit the first monthly fee deposit what was paid when you signed the contract.

Therefore, in your first invoice you have to pay only a fraction monthly fee and the usage charges.

What kind of sections has my invoice?

The invoice contains two main sections: monthly fees and usage charges. These can be found separately on the "Fees invoiced" ("Kiszámlázott díjak") page.

How are monthly charges and additional allowances invoiced?

The monthly fee and the selected options are always charged in advance for the next billing cycle. However, as for call, text and data download/upload usage the bill refers to the actual cycle closed in the bill.

Where can I find the discounts, bonuses and credits in my invoice?

Bonuses, credits and compensations can be found on the "Fees invoiced" ("Kiszámlázott díjak") page, under the "Other fees" ("Egyéb díjak") section, in the "Onetime discounts" ("Egyszeri kedvezmény") heading starting with a ‘minus' sign.

How can I check my overdue amount?

Please call 1751 to get information about your closed account and choose item 2 in the main menu, for a fee of 70 HUF (gross).

If you have any question or issue about your debit, you can call 1750 for free of charge from inland, where our colleagues can help you on weekdays between 08:30am and 20:00pm.

How can I pay my overdue amount?

You are advised to pay your overdue amount over an OTP ATM, on our Bill payment site, on the MyVodafone application, or with cash in a Vodafone store. As these payments are automatically validated, you do not need to send any additional proof of the payment to us.

Moreover if you initiate the payment over an OTP ATM it counts as a purchase, so no extra costs are charged, the transaction is free with a suitable bank card. The invoice can be paid also in our dedicated stores with cash or by bank card, which is also free of charge.

You may transfer the amount as well to the bank account of Vodafone Hungary, which is at Deutsche Bank under 16300000-04009163-90106414. For transfers from abroad you need the following data: BANK ACCOUNT:

16300000-04009163-90106414; IBAN: HU19; BIC (SWIFT): DEUTHU2BXXX

If you choose this kind of payment, please fill the Notes section with your account ID this way:

'AZ: 12345678'

What is the mid-cycle bill?

Each of our customers has a credit limit, which is a specified amount of money according to your paid bills (in case of new contracts and also the existing ones, which have been signed minimum 8 month earlier, this amount is gross 16.800 HUF). If your turnover reaches 80% of your credit limit in the current billing period, we inform you about this in an SMS. In that case you should pay attention to your traffic (voice/data usage) until the next billing day, because if you use up your credit limit totally, and reach 100%, we will create a mid-cycle bill with your actual traffic. You will be informed of this in another SMS. In this situation you may avoid increasing traffic until your billing day, or if you can make an overpayment, you can also avoid the mid-cycle bill. (The mid-cycle bill contains only traffic charges, which is independent from the monthly fee)

It is important to know about the mid-cycle bill, that if you don't pay it until due date or your traffic increase continues (and you reach 20 % of the mid-cycle bill's amount), your outgoing calls will be barred. The amount of the mid-cycle bill will be deducted from the amount of your monthly invoice.

What is the credit limit?

Each of our customers has a credit limit, which is a specified amount of money according to your paid bills (in case of new contracts and also the existing ones, which have been signed minimum 8 month earlier, this amount is gross 16.800 HUF).

What is the e-Pack?

The e-Pack is…

How can you pay your invoices if you have the e-Pack?

What are the conditions of the e-Pack?

If any of the above does not happen on time during a month, your upcoming invoice will contain an "e-Pack penalty", which price depends on your tariff plan. Example: If you have e-Pack, but you pay your invoice in a Vodafone store either with credit card or cash, there will be a penalty in your next invoice – as these kinds of payments do not count as electronic payment.

Which channels are qualified as electronic payment?

You can pay your invoice through electronic payment channels in the following ways:

What should I do if my phone has been stolen or I have lost it?

If your SIM card has also been lost or stolen with your phone, call number 1270 or number +36 1 288 1270 from another phone, as soon as possible. Our colleagues can block your SIM card; therefore no one else will be able to use it. To create this block you just need to know your phone number and your security code.

To replace the lost/stolen SIM you can receive a new SIM card for a fee in all our shops. Also you have the opportunity to block the phone by IMEI number, therefore not only the SIM card, but also the phone itself will be unusable. This service is available in all our shops; you just need to fill out a request form. To make the blocking you only have to present a document which confirms that the phone is yours (for example: the invoice of the purchase, the contract or the warranty card).

How can I replace my SIM card?

You can receive a new SIM card in all our shops, which you can use with your current number. If you lose or damage the SIM card by yourself, the price of the replacement is 5000 HUF for prepaid customers and 7000 HUF for postpaid ones. Prepaid customers need to pay the price onsite, while postpaid customers will be charged in the next monthly invoice. If the SIM card goes wrong, the charge of the change is 1 HUF.

What is the e-Pack?

The e-Pack is…

How can you pay your invoices if you have the e-Pack?

What are the conditions of the e-Pack?

If any of the above does not happen on time during a month, your upcoming invoice will contain an "e-Pack penalty", which price depends on your tariff plan. Example: If you have e-Pack, but you pay your invoice in a Vodafone store either with credit card or cash, there will be a penalty in your next invoice – as these kinds of payments do not count as electronic payment.

How can I pay my invoice with bank transfer?

You can pay your invoice in your bank, via your online bank, or calling the customer service of your bank. The bank account of Vodafone Hungary at Deutsche Bank is:

16300000-04009163-90106414. If you transfer money, you have to indicate the following information in the Notes section: AZ: your account ID at Vodafone. Your account ID at Vodafone is an eight-digit number string that you can easily find in the header of your invoice. Most of the banks offer you an option to upload your data in a form, which can be used later for consecutive transfers.

What is Vodafone EU Roaming?

The Vodafone EU Roaming is a free of charge and optional roaming option for our voice and net tariff plans. With the help of this option you can call and send SMS to any Hungarian and EU phone numbers at your local rates and can use your domestic data allowance on our partner networks in the EU – you just need roaming service for it. It is very important, that you can call Hungarian and EU numbers with it, the calls to another country outside the EU are charged by international call rate.

Where can I use the Vodafone EU Roaming?

The Vodafone EU roaming option has two conditions:

If you miss either of the above in four consecutive months, the option is cancelled from your subscription, and you can't order it again for your phone number.

What kind of internet options can I order for my phone?

The renewed Vodafone data options give the opportunity also for prepaid customers to have Internet connection.

If you would like to use regularly internet on your phone, we offer both one time and recurring options, so you can choose the most suitable one for your needs.

With which codes can I order internet options and modify services?

List of the most important SMS codes (to number 1270) are:

What is Netinfo?

Netinfo is a Vodafone tool that enables you to review your actual mobile internet balance - directly from your connected device. You can easily check which data package you are in, how much data is included in that plan or any additional options that you have purchased. On this platform you are also able to buy additional data quickly and easily, directly from your mobile phone.

You can access Netinfo anytime; just enter netinfo.vodafone.hu into the address bar of your mobile internet browser. You can reach this website also if you don't have data option yet.

Note – you do not need ‘www.' in front of this address, but must be connected to Mobile Internet network. Netinfo will not be displayed if you are connected to Wi-Fi.

What do I need to set on my phone if I want to use the internet?

First of all, please check the preconditions of internet usage:

If you bought your phone from Vodafone Hungary, these phone options are default, you just need to choose Vodafone Internet VitaMAX profile.

Furthermore you can set the browsing profile manually, you have to type:

APN: vitamax.internet.vodafone.net

What is roaming?

Roaming gives you the opportunity to use your phone abroad. If the service is active on your subscription, your phone will join to one of our partner's network in a foreign country.

Important to know that the roaming tariff usually slightly differs from the Hungarian fees and please note also that abroad you also have to pay for the incoming calls.

How can I activate the roaming service?

In order to use your phone abroad, you need to activate the roaming service on your subscription. The simplest way to order this service is to visit our online selfcare or send a free of charge text message with the code ROA to number 1270.

What are the global numbers of Vodafone Hungary?

If you travel abroad, you can reach the following services with the help of global numbers:

In case of technical problems, you can call the long version of the numbers:

The charge of the call is the same as the roaming call charges to Hungary. Foreigners, who visit to Hungary, can call their own short numbers, without special settings.

For example the customers of the British Vodafone can call their own customer service on the number 100, or the customers of German D2 can call the 1212 to reach their voicemail.

What are the rates if I use my phone abroad?

If you use your phone abroad without ordering any alternative roaming offers, the standard prices will be applied on you. In zone 1, your roaming rates consist two parts: your domestic charges (defined in your plan) plus roaming surcharges as shown below. If your domestic rates exceed the following limits, you will be charged at your domestic rates: 72,8 Ft/min for originated calls, 23 Ft/SMS, 76,6 Ft/MMS.

Please find below the standard charges of the different Roaming zones:

Validities:

Roaming zone 1: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Sweden, United Kingdom, Estonia, Finland, France, French Guiana, Gibraltar, Greece, Guadeloupe, Netherlands, Croatia, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Germany, Norway, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain

Roaming zone 2: Andorra, Bosnia and Herzegovina, Guernsey, Isle of Man, Jersey, Kosovo, Monaco, Montenegro, Morocco, San Marino, Serbia, Switzerland, Turkey, Ukraine

Roaming zone 3: Albania, Faroe Islands, Macedonia, Moldova

Roaming zone 4: Afghanistan, Algeria, Anguilla, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bolivia, Brazil, British Virgin Islands, Brunei, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Dominican Republic, Egypt, El Salvador, Grenade, Hong Kong, Iraq, Israel, Jamaica, Jordan, Kazakhstan, South Korea, Kuwait, Lebanon, Macau, Montserrat, Oman, Palestine, Paraguay, Peru, Philippines, Saudi Arabia, Singapore, The Federation of Saint Christopher and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Syria, Taiwan, Tajikistan, Thailand, Republic of Trinidad and Tobago, United Arab Emirates, United States of America, Republic of Vietnam, Yemen Arab Republic

Roaming zone 5: Antigua, Argentina, Bhutan, Costa Rica, Ecuador, Georgia, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Japan, Kyrgyzstan, Malaysia, Mexico, Mongolia, Nepal, Netherlands Antilles, Nicaragua, Pakistan, Panama, Papua New Guinea, Puerto Rico, Qatar, Sri Lanka, Surinam, Turkmenistan, Turks and Caicos Islands, Uruguay

Roaming zone 6: Angola, Benin, Bermuda, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Democratic Republic of the Congo, Cuba, Djibouti, Falkland Islands, Fiji, French Polynesia, Gabon, Gambia, Ghana, Greenland, Guam, Ivory Coast, Kenya, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mozambique, Namibia, New Caledonia, New Zealand, Niger, Nigeria, Russia, Rwanda, Senegal, Seychelles, Sierra Leone, Republic of South Africa, South Sudan, Sudan, Swaziland, Tanzania, Tunisia, Togo, Tonga, Uganda, Uzbekistan, Vanuatu, Venezuela, Republic of Congo, Zambia, Zanzibar, Zimbabwe

What is the rate if I would like to use the internet on my phone abroad?

If you use internet on your phone abroad without ordering any alternative roaming offers, the standard prices will be applied on you. In zone 1 you can use internet with Eurodata Tariff, it will cost 17,82 HUFs/MBs. Also, you can use internet with the Europe data daily ticket (Európa Adat Napijegy). This option costs 920 HUF, contains 100 MBs and is available in all EU countries plus Iceland, Liechtenstein, Norway, Switzerland and Turkey, on our partner networks.

When you visit any other country, unfortunately the data roaming is not available for you.

Can I use my internet option abroad?

The data in the internet options are usable only in Hungary. But you can use the internet also abroad with the Europe data daily ticket (Európa Adat Napijegy). This option costs 920 HUF, contains 100 MBs and is available in all EU countries plus Iceland, Liechtenstein, Norway, Switzerland and Turkey, when roaming on our partner networks.

When you visit any other country, unfortunately the data roaming is not available for you.

Validities:

Roaming zone 1: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Sweden, United Kingdom, Estonia, Finland, France, French Guiana, Gibraltar, Greece, Guadeloupe, Netherlands, Croatia, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Germany, Norway, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain

What is the ‘Europe on domestic rates' option?

Talk and send messages for Hungarian prices from abroad also as a prepaid customer! Order the cost-free option ‘Europe on domestic rates', and you can make calls and send messages on your basic rates, also monthly 60 minutes free for answering calls. When the balance reaches the 80% and 100% rate of the total 60 minutes, we inform you automatically via SMS. You can be informed anytime about your minutes, just send an SMS to 171 with the text RPERCEK. The cost will be in accordance with the basic rate of your tariff plan. The activation of the option is cost-free, but the active roaming service is a criterion. Available countries: all EU countries and Iceland, Lichtenstein, Norway, Switzerland and Turkey. Validity: from order to suspension. The bonuses, discounts and free calls are not usable with this option, and you can't call premium and special rate numbers. The charge is by Hungarian time zone.

To whom is the ‘Europe on domestic rates' option available?

The option is only available for prepaid customers with active roaming service.

What is the ‘Europe data daily ticket' option (Európa adat napijegy)?

Use internet abroad as a prepaid customer! Order the Europe data daily ticket for 920 HUF, it contains 100 MBs. Above this the price is 10 HUFs/Mb – but on the Netinfo you can check your actual data usage. If you did not use all of the data, you cannot carry it on for the next day. This service is available in all EU countries and Iceland, Liechtenstein, Norway, Switzerland and Turkey, on our partner networks, exclusively for prepaid customers. You can use it until midnight by Hungarian time.

As a first step, you just need to activate the roaming service on your phone.

To whom is the ‘Europe data daily ticket' option available?

The option is only available for prepaid customers with active roaming service.

The international call rates are based on zone pricing as seen below. If you'd like to call to another country from Hungary, the following charges will apply per minute.

This service is available only available for postpaid customers; you can ask it exclusively on number 1270.

If your contract does not contain a two-year long declaration of loyalty, we can suspend your subscription for minimum 1, maximum 12 months. If your contract contains a two-year long declaration of loyalty, you can ask the service for minimum 1, maximum 6 months – in this case your contract will be extended with the period of the suspension. When the 6 or 12 month long period runs out, we will activate your subscription automatically and continue with the billing. If you would like to activate it earlier, after the first month we can do it for you. During the suspension period we charge 27% of your monthly fee. The service is cost-free.

For further information about the service, please call 1270.

What is the Vodafone Instant prepaid subscription and how can you I activate it?

Vodafone Instant is a kind of prepaid SIM card "starter kit", that you can buy anywhere in Hungary at fuel stations, food markets, hypermarkets, drugstores, etc. But, in order to activate it, you need to visit a Vodafone store. According to existing regulations in Hungary as a foreign customer you can't activate it online.

So, if you have bought an Instant SIM pack, please visit one of our shops with your ID card, passport or driving license and with a Hungarian address card, where our colleagues can help you in the activation. Furthermore you need to give a valid e-mail address, to let us send your contract for you.

As a following step, we will send you a data reconciliation letter by post to your given address.

As a confirmation of the contract you need to send back the code that the letter contains in an SMS to 1270. Important: in the message please only give the 9 number digits, nothing else.

If you don't send back the code until a given time, we need to block your outgoing and incoming calls, SMS, and internet access. If you don't receive the letter, please, call1270.

What do I need to set on my phone if I want to use the internet?

First of all, please check the below preconditions of internet usage:

If you have purchased your phone from Vodafone Hungary, these settings are default; you just need to choose the right profile.

Furthermore you can set the browsing profile manually, you have to type: For Prepaid customers:

For Postpaid customers:

Please note that you have to switch on the mobile data among your phone settings.

What is an MMS and what do I need to set on my phone if I want to send an MMS?

MMS messages are messages that contain images, voice or video apart from the text.

The maximum size of MMS messages is 300KB. The messages may contain different types of multimedia: picture or video.

Please check the below MMS settings on your phone:

You can find more technical information and help here.

What is Netinfo?

Netinfo is a Vodafone tool that enables you to review your actual mobile internet balance - directly from your connected device. You can easily check which data package you are in, how much data is included in that plan or any additional options that you have purchased. On this platform you are also able to buy additional data quickly and easily, directly from your mobile phone.

You can access Netinfo anytime; just enter netinfo.vodafone.hu into the address bar of your mobile internet browser. You can reach this website also if you don't have data option yet.

Note – you do not need ‘www.' in front of this address, but must be connected to Mobile Internet network. Netinfo will not be displayed if you are connected to Wi-Fi.

How can I top up my prepaid balance?

The most comfortable way to top up your balance is via our website with your credit card, here.

You need to enter your phone number, choose the top up amount, and on the online payment platform of OTP Bank provide the data of your credit card (number of the card, date of validity, card owner's name and the CVC code). If you accept the transaction, the amount will be deducted from your credit card and we top up your Vodafone prepaid balance within 48 hours. In case of successful transaction, we will inform you via SMS.

In addition, you can also make top up via most of the ATMs, or via POS terminals in fuel stations, lotteries, etc.

What can I do, if I made the top up to a wrong phone number?

There can be two type of situations:

1. If both of the cards are yours

2. If you made a top up to an unknown number

Please, in each case get in touch with us, call 1270. For Case 1 you need your security code, please prepare it in advance. For further information please contact our colleagues.

How can I check my actual prepaid balance?

You can check your actual prepaid balance in three ways:

1. On our website, here . It will be free of charge.

2. With an SMS code – it will cost 49 HUF; MAX customers can get it free of charge. In this case, please send the right code to number 171 in a message like below:

3. Call 171 – it will cost 49 HUF.

How can I pay my invoice (bill) online?

With the help of online bill payment, you can pay your invoices with your credit card on the Vodafone Hungary website here.

You need to enter your phone number and the amount of your invoice, and the site will redirect you to the payment platform of OTP Bank. You need to provide the data of your credit card (card number, expiry date, card owner name and the CVC/CVV code). If you accept the transaction, the amount will be deducted from your credit card and we will debit it on your Vodafone account. At the end of the process we will inform you about the status of the transaction via SMS.

How can I pay my invoice at an OTP ATM?

Payment at ATM:

Insert your credit/debit card to the ATM, select first the "Bill payment" ("Számlabefizetés") option, and then the Vodafone option. Enter your phone number two times and the amount what you would like to pay. The amount will be deducted from your credit card and we will debit it on your account as payment. At the end of the process we will inform you about the status of the transaction via SMS.

How can I use my mobile phone for parking?

With the help of the Vodafone Easy Rider application you can start and stop parking easily, quickly everywhere in Hungary. As the application works with mobile data, you can save the SMS cost this way. If you are postpaid customer, the purchase will be represented in your monthly invoice. If you are a prepaid customer, you can pay the parking fee from your prepaid balance.

If you prefer to use the SMS process for parking, you can do that as well. When your parking-ticket expires, you don't have to go back to the parking area, it's enough to send another SMS. 15 minutes before the end of your parking you will receive a warning message via SMS. About the prices and most important information, you can read here .

What can I do if I forgot my original PIN/PUK code?

The original PIN/PUK codes are on the plastic card which originally contained your SIM card.

In case you forgot these codes, and also lost the plastic card, you have the following options:

What is the PIN code?

The PIN1 code is a number sequence that provides access to your SIM card and prevents the unauthorized usage of it. You need to enter this code when you turn on your phone. As a default setting, you have three opportunities to enter the correct number sequence. You can change the PIN code anytime. Please choose a code you will not forget.

What is the PUK code?

If you entered wrong PIN1 code three times repeatedly, your SIM card will be disabled. You can unlock it again with entering the PUK1 code. After this, you will need to set a new PIN code.

What are the conditions of the mobile number portability (MNP)?

In the following section we list the basic conditions of the mobile number portability (MNP):

1. Active phone number

he most important is that you can only bring active phone numbers to Vodafone.

Do not cancel your contract at the previous service provider before the MNP process.

2. Own contract

Please note that only the owner of an active contract can request the MNP. This is valid both for prepaid and postpaid customers.

If the contract is not on your name, please change the ownership of the subscription for your own name before starting the MNP process.

3. Appropriate customer data

Before you request the MNP process, please check all of your personal data at your existing provider (name, mother's name, date of birth, permanent Hungarian address, ID card/passport/driving license card number). This check is really important, as all the data of your old contract have to be exactly the same (each character) as the ones you start the MNP process with.

If you have signed your contract as private person/business/private enterprise at your old service provider, you need to accept your new contract at Vodafone also as private person/business/ private enterprise for the successful MNP.

4. More than 30 days expired invoices

If you have postpaid subscription, you have to pay all your invoices at your old service provider which has been expired more than 30 days.

We recommend to confirm your actual balance after the payment at your old service provider, to check if it is really 0 HUF.

More useful information about the MNP:

What is time-window?

The time-window is that time period when the MNP process has to pass, on the given day between 20:00 and 24:00.

If my request was rejected how can I restart the process?

In most of the cases the rejection is caused by the different personal data at the old and the new service provider. First you need to check them at both places. If your data are wrong at Vodafone, you can ask the correction and the restart of the MNP process in a Vodafone shop.

If your data are wrong at your old service provider, you may ask their customer service to correct your data. After the correction you can restart the MNP with an SMS code, this is the easiest way. Please send SZH to number 1270 from your temporary Vodafone number.

Can I choose a new phone number?

Yes, of course. When you make the new contract at Vodafone Hungary, you can choose from the phone numbers that our colleagues offer you, for free of charge.

Postpaid contract:

Which documents are required if I have a permanent and valid residence permit?

In this case you can sign the contract. You will need to present the following documents:

Which documents are required if I have a temporary residence permit?

In this case a guarantor who is a Hungarian citizen must be involved in the process.

You will need to fill the "Undertaking by the guarantor" statement (Kezességi nyilatkozat). The guarantor needs to present the following documents:

Which documents does a European Economic Area resident need to present?

If the EEA citizen does not have either a permanent and valid or temporary residence permit, then the following documents need to be presented in order to sign a postpaid contract in our stores:

What is the process of postpaid contracting?

First, you need to present your ID card or passport or driving license and your Hungarian address card. You will have to pay a monthly fee deposit of the chosen tariff plan that we will refund in your first invoice. Please note that you need to pay a normal deposit also, because in each case we make an inquiry of credit solvency.

This amount will be refunded in your balance after your third invoice.

Prepaid contract:

Which documents are required?

In this case you just need to present the following documents:

Does Vodafone offer a 'pay as you go' internet for laptop?

Choose the Vodafone Netjegy package and select from our daily, weekly or monthly internet options with great value. Control your costs and get connected to the mobile internet. You can also easily top up your balance online or through an ATM.

Why choose Vodafone Netjegy?

Click here for more information.